Digitization, Teleperformance presents the results of the Voice First Project
Roma, 21 Settembre – In&Out, a leading company in customer care services, was honored during the 13th edition of Confindustria's "Business Innovation Award." In&Out successfully showcased its extraordinary commitment to innovation, largely attributed to its Industrial Research and Experimental Development project named "VO.I.C.E. First." This project revolutionized customer communications through the implementation of innovative technologies, transforming the traditional call center into an omnichannel contact center. The award represents a significant recognition in the field of business innovation by promoting an analytical growth path wherein companies evaluate their level of innovation and receive a detailed report on the current state of the digital transformation process and ways to improve it.
Taranto, 26 January – The excellence of Taranto was once again showcased during the third edition of Smau Taranto at the Port of Taranto. Among the key players in the innovation ecosystem was Teleperformance, presenting its VO.I.C.E. First Project—an effective accelerator of the digital transformation process that the company has been successfully pursuing for years.
Digitization, Teleperformance presents the results of the Voice First Project
Bari, October 20 - "Digitization does not replace humans but allows for better work." With the words of Vincenzo Giliberti, digital transformation leader Teleperformance Italia, the results of Voice first, the three-year industrial research and experimental development project co-funded by the European Union and the Region of Puglia, were presented today as part of the 85th edition of the Fiera del Levante being held in Bari, two years after the start of work.
Milan, 11-12 Ottobre – The SMAU Milan appointment on 11 and 12 October saw Teleperformance as the absolute protagonist. In this event, the CEO Diego Pisa had the opportunity to address, in the live show called "Innovation open to the service of employees, customers and consumers", the issues relating to innovation and the impact of digital on Operations and New Business in TP and those relating to the innovation of the Mindset up to Great place to work.
Taranto, 10 September – The second edition of Tawave was held at the Jonico Department of Law, via Duomo in Taranto. An event organized by the SurfHers Association for the social promotion of issues related to; innovation, technology, and digital, with the collaboration of the Municipality of Taranto and the patronage of the Puglia Region, the Chamber of Commerce and some local trade associations such as Confindustria and Confcommercio.
Teleperformance Itallia participates in Smau Paris
The V.O.I.C.E. First Project was presented at SMAU Paris 2022. Vincenzo Giliberti Project Manager and Digital Transformation Leader of TP Italy Group explained to some important players in the big-data analysis market, how Teleperformance applies digital innovation in the field of Customer Care.
Milan, Jan 24 (askanews) - Teleperformance Italia participates at Smau. The multinational leader in the Customer Experience management world participated on January 27 in Taranto, as part of the Italian innovation fair, at the table on "Industry 4.0 and Digital Transformation of Processes".
Teleperformance Italia in Smau talking with Vincenzo Giliberti
Eng. Vincenzo Giliberti first highlighted how the VO.I.C.E. First Project is very effective for the area in which Teleperformance operates and underlined how a paradigm shift was necessary to obtain that digital transformation process for which the VO.I.C.E. First Project worked as an accelerator.
On Thursday 27 January, SMAU made a stop in Taranto for the second edition of SMAU Taranto. The event was organized in collaboration with ICE, and the Chamber of Commerce of Taranto, with the contribution of the Port System Authority of the Ionian Sea - Port of Taranto. The event created an opportunity to connect businesses, startups, intermediate and public administration actors, to share innovation experiences, and to encourage the creation of new partnerships.
Teleperformance supports female talents - Interview with CEO Diego Pisa
TP CEO Diego Pisa interviewed by SKY highlights how women are the decisive element in the transformation that Teleperformance has had in recent years. The "Great Place To Work" recognition certifies how the support for female talents has been and will continue to be decisive.
VO.I.C.E. First, the call center of the future according to Teleperformance
In this video interview, Teleperformance Digital Transformation Leader Vincenzo Giliberti presents the VO.I.C.E. First Project, highlighting how the company aims to become a hub for digital services through omnichannel interactions, process automation, and usage of Big Data Analysis.
