{"id":6731,"date":"2022-12-12T15:30:38","date_gmt":"2022-12-12T14:30:38","guid":{"rendered":"https:\/\/www.voice-first.it\/?page_id=6731"},"modified":"2024-01-15T13:22:15","modified_gmt":"2024-01-15T12:22:15","slug":"technical-scientific-papers","status":"publish","type":"page","link":"https:\/\/www.voice-first.it\/index.php\/en\/technical-scientific-papers\/","title":{"rendered":"Technical Scientific Papers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6731\" class=\"elementor elementor-6731\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f535562 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f535562\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ccfe73f\" data-id=\"ccfe73f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7cb351 elementor-widget elementor-widget-sciencex-conference-talks\" data-id=\"b7cb351\" data-element_type=\"widget\" data-widget_type=\"sciencex-conference-talks.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n        <section class=\"deff-timeline-section\">\n            <div class=\"auth-deff_timeline_timeline-segment\">\n\n                <ul class=\"auth-deff_timeline list-unstyled\">\n\t\t\t\t\t\t\t\t\t\t\t                        <li>\n                            <div class=\"time-span\">\n                                <div class=\"time-year\">2024<\/div>\n                                <div class=\"time-month\">14th January<\/div>\n                            <\/div>\n                            <div class=\"timeline-meta\">\n                                <h3 class=\"staff-title\">An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being<\/h3>\n                                <div class=\"__time\">12:00 am<\/div>\n                                <div class=\"__loc\"><span>Location:  <\/span> Journal \u00abAlgorithms di MDPI\u00bb<\/div>\n                                <p class=\"meta-text\"><a href=\"https:\/\/www.voice-first.it\/wp-content\/uploads\/2024\/01\/An-Assessment-of-Digitalization-Techniques-in-Contact-Centers-and-Their-Impact-on-Agent-Performance-and-Well-Being.pdf\" target=\"_blank\" rel=\"noopener\">READ MORE<\/a><\/p>\n                            <\/div>\n                        <\/li><!-- \/timeline-item -->\n\t\t\t\t\t\t\t\t\t\t\t                        <li>\n                            <div class=\"time-span\">\n                                <div class=\"time-year\">2022<\/div>\n                                <div class=\"time-month\">13th June<\/div>\n                            <\/div>\n                            <div class=\"timeline-meta\">\n                                <h3 class=\"staff-title\">Topic Modeling for Automatic Analysis of Natural Language - A Case Study in an Italian Customer Support Center<\/h3>\n                                <div class=\"__time\">12:00 am<\/div>\n                                <div class=\"__loc\"><span>Location:  <\/span> Journal \u00abAlgorithms di MDPI\u00bb<\/div>\n                                <p class=\"meta-text\"><a href=\"https:\/\/www.voice-first.it\/wp-content\/uploads\/2023\/09\/Topic-Modeling-for-Automatic-Analysis-of-Natural-Language-A-Case-Study-in-an-Italian-Customer-Support-Center.pdf\" target=\"_blank\" rel=\"noopener\">READ MORE<\/a><\/p>\n                            <\/div>\n                        <\/li><!-- \/timeline-item -->\n\t\t\t\t\t\t\t\t\t\t\t                        <li>\n                            <div class=\"time-span\">\n                                <div class=\"time-year\">2023<\/div>\n                                <div class=\"time-month\">8th February<\/div>\n                            <\/div>\n                            <div class=\"timeline-meta\">\n                                <h3 class=\"staff-title\">A Comparison of Different Topic Modeling Methods through a Real Case Study of Italian Customer Care<\/h3>\n                                <div class=\"__time\">12:00 am<\/div>\n                                <div class=\"__loc\"><span>Location:  <\/span> Journal \u00abAlgorithms di MDPI\u00bb<\/div>\n                                <p class=\"meta-text\"><a href=\"https:\/\/www.voice-first.it\/wp-content\/uploads\/2023\/09\/A-Comparison-of-Different-Topic-Modeling-Methods-through-a-Real-Case-Study-of-Italian-Customer-Care.pdf\" target=\"_blank\" rel=\"noopener\">READ MORE<\/a><\/p>\n                            <\/div>\n                        <\/li><!-- \/timeline-item -->\n\t\t\t\t\t\t\t\t\t\t\t                        <li>\n                            <div class=\"time-span\">\n                                <div class=\"time-year\">2023<\/div>\n                                <div class=\"time-month\">21st June<\/div>\n                            <\/div>\n                            <div class=\"timeline-meta\">\n                                <h3 class=\"staff-title\">VOICE-FIRST Supporting Human Assistants with Real-time Voice Understanding<\/h3>\n                                <div class=\"__time\">12:00 am<\/div>\n                                <div class=\"__loc\"><span>Location:  <\/span> Convegno internazionale di studi IEEE<\/div>\n                                <p class=\"meta-text\"><p>&lt;a href=\"https:\/\/www.voice-first.it\/wp-content\/uploads\/2023\/09\/VOICE-FIRST-Supporting-Human-Assistants-with-Real-time-Voice-Understanding.pdf\" target=\"_blank\" rel=\"noopener\"&gt;READ MORE&lt;\/a&gt;<\/p><\/p>\n                            <\/div>\n                        <\/li><!-- \/timeline-item -->\n\t\t\t\t\t\t\t\t\t\t\t                        <li>\n                            <div class=\"time-span\">\n                                <div class=\"time-year\">2023<\/div>\n                                <div class=\"time-month\">30th June<\/div>\n                            <\/div>\n                            <div class=\"timeline-meta\">\n                                <h3 class=\"staff-title\">Assisting the Assistant a Cobot for Voice Customer Support<\/h3>\n                                <div class=\"__time\">12:00 am<\/div>\n                                <div class=\"__loc\"><span>Location:  <\/span> 2nd International Conference of Hybrid Human-Artificial Intelligence<\/div>\n                                <p class=\"meta-text\"><p>&lt;a href=\"https:\/\/www.voice-first.it\/wp-content\/uploads\/2023\/09\/Assisting-the-Assistant-a-Cobot-for-Voice-Customer-Support.pdf\" target=\"_blank\" rel=\"noopener\"&gt;READ MORE&lt;\/a&gt;<\/p><\/p>\n                            <\/div>\n                        <\/li><!-- \/timeline-item -->\n\t\t\t\t\t\t\t\t\t\t\t                        <li>\n                            <div class=\"time-span\">\n                                <div class=\"time-year\">2026<\/div>\n                                <div class=\"time-month\">9th May<\/div>\n                            <\/div>\n                            <div class=\"timeline-meta\">\n                                <h3 class=\"staff-title\">Review of the impact of integrating topic modeling and sentiment analysis with text analysis in the context of contact center agent-user conversations and the benefits to enterprises<\/h3>\n                                <div class=\"__time\">12:00 am<\/div>\n                                <div class=\"__loc\"><span>Location:  <\/span> Journal of Product Innovation Management (Wiley)<\/div>\n                                <p class=\"meta-text\"><a href=\"#\" target=\"_blank\" rel=\"noopener\">LEGGI<\/a><\/p>\n                            <\/div>\n                        <\/li><!-- \/timeline-item -->\n\t\t\t\t\t                <\/ul><!-- \/.auth-deff_timeline -->\n            <\/div>\n        <\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>2024 14th January An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being 12:00 am Location: Journal \u00abAlgorithms di MDPI\u00bb READ MORE 2022 13th June Topic Modeling for Automatic Analysis of Natural Language &#8211; A Case Study in an Italian Customer Support Center 12:00 am Location: Journal \u00abAlgorithms di [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6741,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"editor_plus_custom_animation_option_css":"{}","editor_plus_custom_css":"{\"8fa1fe1d-18c7-4753-a022-fccedca556e2\":\".eplus-mSyOBp { 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14th January An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being 12:00 am Location: Journal \u00abAlgorithms di MDPI\u00bb READ MORE 2022 13th June Topic Modeling for Automatic Analysis of Natural Language &#8211; A Case Study in an Italian Customer Support Center 12:00 am Location: Journal \u00abAlgorithms di MDPI\u00bb READ MORE 2023 8th February A Comparison of Different Topic Modeling Methods through a Real Case Study of Italian Customer Care 12:00 am Location: Journal \u00abAlgorithms di MDPI\u00bb READ MORE 2023 21st June VOICE-FIRST Supporting Human Assistants with Real-time Voice Understanding 12:00 am Location:&hellip;<\/p>\n","category_list":"","author_info":{"name":"Ilaria Trifiletti","url":"https:\/\/www.voice-first.it\/index.php\/author\/itrifiletti\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/pages\/6731"}],"collection":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/comments?post=6731"}],"version-history":[{"count":7,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/pages\/6731\/revisions"}],"predecessor-version":[{"id":7357,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/pages\/6731\/revisions\/7357"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media\/6741"}],"wp:attachment":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media?parent=6731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}