{"id":5580,"date":"2022-02-09T11:51:03","date_gmt":"2022-02-09T10:51:03","guid":{"rendered":"https:\/\/www.voice-first.it\/?post_type=event&p=5580"},"modified":"2022-02-11T12:31:04","modified_gmt":"2022-02-11T11:31:04","slug":"08-february-2022-at-17-00-chatbot-and-virtual-agents","status":"publish","type":"event","link":"https:\/\/www.voice-first.it\/index.php\/en\/sciencex_event\/08-february-2022-at-17-00-chatbot-and-virtual-agents\/","title":{"rendered":"08 February 2022 at 17.00 “Knowledge-based Virtual Assistants Rappresentazione della conoscenza e Intelligenza Artificiale”"},"content":{"rendered":"\t\t
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 Digital assistants for the customer care of the future<\/span><\/div>

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Virtual Agent technology is an exciting development for companies that offer multi-channel interactions to customers, providing the best customer experience.<\/strong><\/p>\n<\/div>\n<\/div>\n

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With the rise of machine learning and artificial intelligence, Chatbots and Virtual Agents have become an important part of the business and their future impact will be significant.<\/p>\n

Virtual Agents are able to understand natural language and provide real-time support to operators involved in managing telephone and chat interactions with customers. They guarantee the improvement of the Customer Experience \/ Satisfaction and increase the speed in providing more suitable solutions to customers, with a reduction in average management times of 40%, as well as a drastic reduction in the training times of new agents.<\/p>\n

The return on investment (ROI) for the implementation of Virtual Agents is generally less than 12 months.<\/p>\n

In this event of the VO.I.C.E. First our experts will show us how Virtual Agents and Chatbots can streamline and improve many processes while moderating labor costs.<\/p>\n

SIGN IN<\/a><\/div>\n
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8 February 17:00 – 18:00 CET <\/span><\/strong><\/p>\n

Agenda:<\/span><\/strong><\/p>\n<\/div>\n<\/div>\n

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\u25ce Conversational agents: state of the art, taxonomy and future challenges<\/p>\n

\u25ce Knowledge-based Virtual Assistants: representation of knowledge and AI in a new generation of virtual assistants<\/p>\n

\u25ce The support of virtual agents in the Customer Car<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

 Digital assistants for the customer care of the future Virtual Agent technology is an exciting development for companies that offer multi-channel interactions to customers, providing the best customer experience. With the rise of machine learning and artificial intelligence, Chatbots and Virtual Agents have become an important part of the business and their future impact will […]<\/p>\n","protected":false},"author":2,"featured_media":5577,"template":"","featured_image_urls":{"full":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot.png",642,362,false],"thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot-150x150.png",150,150,true],"medium":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot-300x169.png",300,169,true],"medium_large":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot.png",640,361,false],"large":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot.png",640,361,false],"1536x1536":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot.png",642,362,false],"2048x2048":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot.png",642,362,false],"wptouch-new-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot.png",144,81,false],"sciencex-single-team-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot-360x270.png",360,270,true],"sciencex-team-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot-263x216.png",263,216,true],"sciencex-event-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot-555x362.png",555,362,true],"sciencex-event-gallery-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot-227x168.png",227,168,true],"sciencex-blog-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Webinar_Chatbot-100x80.png",100,80,true]},"post_excerpt_stackable":"

 Digital assistants for the customer care of the future Virtual Agent technology is an exciting development for companies that offer multi-channel interactions to customers, providing the best customer experience. With the rise of machine learning and artificial intelligence, Chatbots and Virtual Agents have become an important part of the business and their future impact will be significant. Virtual Agents are able to understand natural language and provide real-time support to operators involved in managing telephone and chat interactions with customers. They guarantee the improvement of the Customer Experience \/ Satisfaction and increase the speed in providing more suitable solutions to…<\/p>\n","category_list":"","author_info":{"name":"Ilaria Trifiletti","url":"https:\/\/www.voice-first.it\/index.php\/author\/itrifiletti\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5580"}],"collection":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":6,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5580\/revisions"}],"predecessor-version":[{"id":5611,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5580\/revisions\/5611"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media\/5577"}],"wp:attachment":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media?parent=5580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}