{"id":5510,"date":"2020-04-14T17:25:33","date_gmt":"2020-04-14T15:25:33","guid":{"rendered":"https:\/\/www.voice-first.it\/?post_type=event&p=5510"},"modified":"2022-02-14T17:15:04","modified_gmt":"2022-02-14T16:15:04","slug":"16-june-2021-at-1000-artificial-intelligence-and-predictive-analysis","status":"publish","type":"event","link":"https:\/\/www.voice-first.it\/index.php\/en\/sciencex_event\/16-june-2021-at-1000-artificial-intelligence-and-predictive-analysis\/","title":{"rendered":"16 June 2021 at 10:00 \u2013 \u201cArtificial Intelligence and Predictive Analysis\u201d"},"content":{"rendered":"\t\t
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Wednesday, 16 giugno, 10.00<\/p>

The Customer Experience<\/strong> of excellence evolves every day in a Digital, Interactive and Omnichannel<\/strong> sense, and in this direction Teleperformance<\/strong> is implementing with the VO.I.C.E. First the T.A.P. \u2122, a fusion of our capabilities in the field of innovative technologies, analytics solutions and process excellence, to truly support companies in digital transformation as an enabling factor for change.<\/p><\/div><\/div>

The series of Webinars presents, also through the illustration of real case studies and the involvement of innovative startups, technological solutions from RPA Robot<\/strong> Process Automation to Conversational Virtual Agents<\/strong> and diagnostic and predictive Analytics solutions, using Artificial Intelligenc<\/strong>e algorithms and Social Brand Monitoring<\/strong>, aimed at increasing Efficiency in Customer Care and sales and at the same time Customer Satisfaction.<\/p><\/div><\/div><\/div><\/div>

Artificial Intelligence and Predictive Analysis<\/h2><\/div><\/div>

16 June 10:00 AM<\/span><\/strong><\/p>

Agenda:<\/span><\/strong><\/p><\/div><\/div>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25ce The Digital Transformation Project for the VO.I.C.E. First<\/span><\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25ce Artificial Intelligence and Predictive Analysis in Contact Centers<\/span><\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u25ce Predictive Teleperformance Analysis for Telemarketing of Monte dei Paschi di Siena<\/span><\/p><\/div><\/div><\/div><\/div>

Moderator: GianLuca Gallo (<\/em>BD Manager, Teleperformance Italia)<\/em><\/p>

10.00\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Work Start<\/strong><\/p>

Interventi\u00a0<\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Vincenzo Giliberti (<\/strong>Digital <\/i>Trasformation<\/i> Leader <\/i>Teleperformance Italia)<\/strong><\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Lorenzo Luce (<\/strong>Founder & CEO Datafalls)<\/strong><\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Maria Concetta Doria (<\/strong>Business Unit Director Teleperformance Italia)<\/strong><\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Simone Reto (<\/strong>Head of Telemarketing Banca Monte dei Paschi di Siena)<\/strong><\/p>

To participate, register at the following link: Webinar<\/a><\/p>

\u00a0<\/h6><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Wednesday, 16 giugno, 10.00 The Customer Experience of excellence evolves every day in a Digital, Interactive and Omnichannel sense, and in this direction Teleperformance is implementing with the VO.I.C.E. First the T.A.P. \u2122, a fusion of our capabilities in the field of innovative technologies, analytics solutions and process excellence, to truly support companies in digital […]<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","wptouch-new-thumbnail":"","sciencex-single-team-thumb":"","sciencex-team-thumbnail":"","sciencex-event-thumbnail":"","sciencex-event-gallery-thumb":"","sciencex-blog-thumb":""},"post_excerpt_stackable":"

Wednesday, 16 giugno, 10.00The Customer Experience of excellence evolves every day in a Digital, Interactive and Omnichannel sense, and in this direction Teleperformance is implementing with the VO.I.C.E. First the T.A.P. \u2122, a fusion of our capabilities in the field of innovative technologies, analytics solutions and process excellence, to truly support companies in digital transformation as an enabling factor for change.The series of Webinars presents, also through the illustration of real case studies and the involvement of innovative startups, technological solutions from RPA Robot Process Automation to Conversational Virtual Agents and diagnostic and predictive Analytics solutions, using Artificial Intelligence algorithms…<\/p>\n","category_list":"","author_info":{"name":"Ilaria Trifiletti","url":"https:\/\/www.voice-first.it\/index.php\/author\/itrifiletti\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5510"}],"collection":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":4,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5510\/revisions"}],"predecessor-version":[{"id":5519,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5510\/revisions\/5519"}],"wp:attachment":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media?parent=5510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}