{"id":5479,"date":"2021-05-21T17:15:00","date_gmt":"2021-05-21T15:15:00","guid":{"rendered":"https:\/\/www.voice-first.it\/?post_type=event&#038;p=5479"},"modified":"2022-02-08T10:31:50","modified_gmt":"2022-02-08T09:31:50","slug":"27-october-2021-at-10-00-key-driver-in-teleselling-and-customer-care-speech-analysis","status":"publish","type":"event","link":"https:\/\/www.voice-first.it\/index.php\/en\/sciencex_event\/27-october-2021-at-10-00-key-driver-in-teleselling-and-customer-care-speech-analysis\/","title":{"rendered":"27 October 2021 at 10.00 \u201cKey driver in teleselling and Customer Care? Speech analysis\u201d"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5479\" class=\"elementor elementor-5479\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5784785 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5784785\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9927f17\" data-id=\"9927f17\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bebfe48 elementor-widget elementor-widget-text-editor\" data-id=\"bebfe48\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Wednesday, 27 october, 10.00<\/p><div id=\"element-960\" class=\"widget item-absolute paragraph \" data-at=\"paragraph\"><div class=\"contents\"><p class=\"x_8ae9aa76 x_04a047ed\"><span class=\"x_f2074b6c\"><strong>What would happen if we analyzed the &#8220;tone&#8221; of the interactions and the sentiment of individual customers?<\/strong><\/span><\/p><\/div><\/div><div id=\"element-877\" class=\"widget item-absolute paragraph \" data-at=\"paragraph\"><div class=\"contents\"><p class=\"x_db4a4d62 x_47a309de\">Speech Analysis is a solution that helps companies to better understand customer satisfaction, reasons for churn, service problems, and to monitor agent performance and campaign effectiveness. It is a tool that helps improve the customer experience and increase the propensity to buy.<\/p><p>Your Contact Center can seize this opportunity.<\/p><p>Join our panel of experts in this Roundtable Webcast and find out what can be achieved when speech analytics and AI become the drivers of the customer experience.<\/p><div id=\"element-494\" class=\"widget item-absolute headline \" data-at=\"headline\"><div class=\"contents\"><p><strong>Key driver in teleselling and Customer Care? Speech analysis<\/strong><\/p><\/div><\/div><div id=\"element-607\" class=\"widget item-absolute paragraph \" data-at=\"paragraph\"><div class=\"contents\"><p class=\"x_1504fa9b x_67538361\"><strong><span class=\"x_f2074b6c\">27 October 10:00 AM &#8211; 11:00 AM CET\u00a0<\/span><\/strong><\/p><p class=\"x_1504fa9b x_67538361\"><strong class=\"x_92851e38\"><span class=\"x_f2074b6c\">Agenda:<\/span><\/strong><\/p><\/div><\/div><div id=\"element-950\" class=\"widget item-absolute paragraph \" data-at=\"paragraph\"><div class=\"contents\"><p class=\"x_80f7663c x_20e3a429\"><span class=\"x_f2074b6c\">\u25ce Speech Analysis as a key driver in the customer experience of excellence<\/span><\/p><p class=\"x_80f7663c x_20e3a429\"><span class=\"x_f2074b6c\">\u25ce Hear 100% of your customer interactions<\/span><\/p><p class=\"x_80f7663c x_20e3a429\"><span class=\"x_f2074b6c\">\u25ce Use case: Automatic Script Adherence, in teleselling and customer care applications<\/span><\/p><\/div><\/div><\/div><\/div><p><em>Moderator: GianLuca Gallo (<\/em>BD Manager, Teleperformance Italia<em>)<\/em><\/p><p>10.00\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<strong>Work start<\/strong><\/p><p>Interventions<\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Vincenzo Giliberti (<\/strong><i>Digital <\/i><i>Trasformation<\/i><i> Leader <\/i>Teleperformance Italia<strong>)<\/strong><\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Ricardo Uribe (<\/strong>Data Scientist<strong>)<\/strong><\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Salvatore D&#8217;Allura (<\/strong>Speech Analytics Expert<strong>)<\/strong><\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Mattia Mellone (<\/strong><span class=\"x_f2074b6c\">RPA &amp; Python\u00a0 Developer &amp;\u00a0<\/span><span class=\"x_f2074b6c\">Data Analys<\/span><strong>)<\/strong><\/p><p>To participate, register at the following link: <a href=\"https:\/\/www.linkedin.com\/posts\/teleperformance_lintelligenza-artificiale-non-%C3%A8-unopzione-activity-6807992103067521026-IwRO\" data-wplink-edit=\"true\">Webinar<\/a><\/p><h6>\u00a0<\/h6><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Wednesday, 27 october, 10.00 What would happen if we analyzed the &#8220;tone&#8221; of the interactions and the sentiment of individual customers? Speech Analysis is a solution that helps companies to better understand customer satisfaction, reasons for churn, service problems, and to monitor agent performance and campaign effectiveness. It is a tool that helps improve the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5491,"template":"","featured_image_urls":{"full":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia.jpg",1920,1080,false],"thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-150x150.jpg",150,150,true],"medium":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-300x169.jpg",300,169,true],"medium_large":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-768x432.jpg",640,360,true],"large":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-1024x576.jpg",640,360,true],"1536x1536":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-1536x864.jpg",1536,864,true],"2048x2048":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia.jpg",1920,1080,false],"wptouch-new-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia.jpg",144,81,false],"sciencex-single-team-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-360x270.jpg",360,270,true],"sciencex-team-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-263x216.jpg",263,216,true],"sciencex-event-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-555x370.jpg",555,370,true],"sciencex-event-gallery-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-227x168.jpg",227,168,true],"sciencex-blog-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2022\/02\/Thumbnail-Copia-100x80.jpg",100,80,true]},"post_excerpt_stackable":"<p>Wednesday, 27 october, 10.00What would happen if we analyzed the &#8220;tone&#8221; of the interactions and the sentiment of individual customers?Speech Analysis is a solution that helps companies to better understand customer satisfaction, reasons for churn, service problems, and to monitor agent performance and campaign effectiveness. It is a tool that helps improve the customer experience and increase the propensity to buy.Your Contact Center can seize this opportunity.Join our panel of experts in this Roundtable Webcast and find out what can be achieved when speech analytics and AI become the drivers of the customer experience.Key driver in teleselling and Customer Care?&hellip;<\/p>\n","category_list":"","author_info":{"name":"Ilaria Trifiletti","url":"https:\/\/www.voice-first.it\/index.php\/author\/itrifiletti\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5479"}],"collection":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":5,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5479\/revisions"}],"predecessor-version":[{"id":5492,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5479\/revisions\/5492"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media\/5491"}],"wp:attachment":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media?parent=5479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}