{"id":5040,"date":"2021-05-21T17:15:53","date_gmt":"2021-05-21T15:15:53","guid":{"rendered":"https:\/\/www.voice-first.it\/?post_type=event&#038;p=5040"},"modified":"2022-02-09T11:54:51","modified_gmt":"2022-02-09T10:54:51","slug":"27-ottobre-2021-ore-10-00-leccellenza-digitale-al-servizio-del-cliente","status":"publish","type":"event","link":"https:\/\/www.voice-first.it\/index.php\/it\/sciencex_event\/27-ottobre-2021-ore-10-00-leccellenza-digitale-al-servizio-del-cliente\/","title":{"rendered":"27 Ottobre 2021 ore 10.00 &#8220;Key driver nel teleselling e nel Customer Care? Speech Analysis&#8221;"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5040\" class=\"elementor elementor-5040\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d804f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d804f9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-125c628\" data-id=\"125c628\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e01fbd elementor-widget elementor-widget-text-editor\" data-id=\"3e01fbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Mercoled\u00ec, 27 ottobre, 10.00<\/p><div id=\"element-960\" class=\"widget item-absolute paragraph \" data-at=\"paragraph\"><div class=\"contents\"><p class=\"x_8ae9aa76 x_04a047ed\"><span class=\"x_f2074b6c\"><strong>Cosa accadrebbe se si analizzasse il \u201ctono\u201d delle interazioni e il sentiment dei singoli clienti?<\/strong><\/span><\/p><\/div><\/div><div id=\"element-877\" class=\"widget item-absolute paragraph \" data-at=\"paragraph\"><div class=\"contents\"><p class=\"x_db4a4d62 x_47a309de\"><span class=\"x_f2074b6c\">La Speech Analysis \u00e8 una soluzione che aiuta le aziende a comprendere meglio il grado di soddisfazione dei clienti, le motivazioni del churn,\u00a0<\/span><span class=\"x_f2074b6c\">i problemi di servizio e a monitorare le prestazioni degli agenti e l&#8217;efficacia delle campagne. \u00c8 uno strumento che aiuta a migliorare l\u2019esperienza del cliente e ad aumentare la propensione all\u2019acquisto.<\/span><\/p><p class=\"x_db4a4d62 x_47a309de\"><span class=\"x_f2074b6c\">Il tuo Contact Center pu\u00f2 cogliere questa opportunit\u00e0.<\/span><\/p><p class=\"x_db4a4d62 x_47a309de\"><span class=\"x_f2074b6c\">Unisciti al nostro gruppo di esperti in questa Tavola Rotonda Webcast\u00a0<\/span><span class=\"x_f2074b6c\">e scopri cosa si pu\u00f2 ottenere quando l&#8217;analisi vocale e l&#8217;intelligenza artificiale diventano i driver dell&#8217;esperienza del cliente.<\/span><\/p><div id=\"element-494\" class=\"widget item-absolute headline \" data-at=\"headline\"><div class=\"contents\"><h3><span class=\"x_6085f5ca x_2136716f\"><span class=\"x_f2074b6c\">Key driver nel teleselling e nel customer care?\u00a0<\/span><\/span><span class=\"x_6085f5ca x_2136716f\"><span class=\"x_f2074b6c\">Speech Analysis<\/span><\/span><\/h3><\/div><\/div><div id=\"element-607\" class=\"widget item-absolute paragraph \" data-at=\"paragraph\"><div class=\"contents\"><p class=\"x_1504fa9b x_67538361\"><strong><span class=\"x_f2074b6c\">27 Ottobre 10:00 AM &#8211; 11:00 AM CET\u00a0<\/span><\/strong><\/p><p class=\"x_1504fa9b x_67538361\"><strong class=\"x_92851e38\"><span class=\"x_f2074b6c\">Agenda:<\/span><\/strong><\/p><\/div><\/div><div id=\"element-950\" class=\"widget item-absolute paragraph \" data-at=\"paragraph\"><div class=\"contents\"><p class=\"x_80f7663c x_20e3a429\"><span class=\"x_f2074b6c\">\u25ce La Speech Analysis come key driver nella customer experience di eccellenza<\/span><\/p><p class=\"x_80f7663c x_20e3a429\"><span class=\"x_f2074b6c\">\u25ce Ascolta il 100% delle interazioni dei tuoi clienti\u00a0<\/span><\/p><p class=\"x_80f7663c x_20e3a429\"><span class=\"x_f2074b6c\">\u25ce Caso d\u2019uso: Automatic Script Adherence, nel teleselling e applicazioni nel customer care<\/span><\/p><\/div><\/div><\/div><\/div><p><em>Moderatore: GianLuca Gallo (<\/em>BD Manager, Teleperformance Italia<em>)<\/em><\/p><p>10.00\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<strong>Inizio lavori<\/strong><\/p><p>Interventi\u00a0<\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Vincenzo Giliberti (<\/strong><i>Digital <\/i><i>Trasformation<\/i><i> Leader <\/i>Teleperformance Italia<strong>)<\/strong><\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Ricardo Uribe (<\/strong>Data Scientist<strong>)<\/strong><\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Salvatore D&#8217;Allura (<\/strong>Speech Analytics Expert<strong>)<\/strong><\/p><p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Mattia Mellone (<\/strong><span class=\"x_f2074b6c\">RPA &amp; Python\u00a0 Developer &amp;\u00a0<\/span><span class=\"x_f2074b6c\">Data Analys<\/span><strong>)<\/strong><\/p><p>Per partecipare registrarsi al seguente link: <a href=\"https:\/\/www.linkedin.com\/posts\/teleperformance_lintelligenza-artificiale-non-%C3%A8-unopzione-activity-6807992103067521026-IwRO\" data-wplink-edit=\"true\">Webinar<\/a><\/p><h6>\u00a0<\/h6><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mercoled\u00ec, 27 ottobre, 10.00 Cosa accadrebbe se si analizzasse il \u201ctono\u201d delle interazioni e il sentiment dei singoli clienti? La Speech Analysis \u00e8 una soluzione che aiuta le aziende a comprendere meglio il grado di soddisfazione dei clienti, le motivazioni del churn,&nbsp;i problemi di servizio e a monitorare le prestazioni degli agenti e l&#8217;efficacia delle [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5054,"template":"","featured_image_urls":{"full":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-e1634228181173.jpg",1067,600,false],"thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-150x150.jpg",150,150,true],"medium":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-300x169.jpg",300,169,true],"medium_large":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-768x432.jpg",640,360,true],"large":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-1024x576.jpg",640,360,true],"1536x1536":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-1536x864.jpg",1536,864,true],"2048x2048":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-e1634228181173.jpg",1067,600,false],"wptouch-new-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-e1634228181173.jpg",144,81,false],"sciencex-single-team-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-360x270.jpg",360,270,true],"sciencex-team-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-263x216.jpg",263,216,true],"sciencex-event-thumbnail":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-555x370.jpg",555,370,true],"sciencex-event-gallery-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-227x168.jpg",227,168,true],"sciencex-blog-thumb":["https:\/\/www.voice-first.it\/wp-content\/uploads\/2021\/10\/Thumbnail-Copia-100x80.jpg",100,80,true]},"post_excerpt_stackable":"<p>Mercoled\u00ec, 27 ottobre, 10.00Cosa accadrebbe se si analizzasse il \u201ctono\u201d delle interazioni e il sentiment dei singoli clienti?La Speech Analysis \u00e8 una soluzione che aiuta le aziende a comprendere meglio il grado di soddisfazione dei clienti, le motivazioni del churn,\u00a0i problemi di servizio e a monitorare le prestazioni degli agenti e l&#8217;efficacia delle campagne. \u00c8 uno strumento che aiuta a migliorare l\u2019esperienza del cliente e ad aumentare la propensione all\u2019acquisto.Il tuo Contact Center pu\u00f2 cogliere questa opportunit\u00e0.Unisciti al nostro gruppo di esperti in questa Tavola Rotonda Webcast\u00a0e scopri cosa si pu\u00f2 ottenere quando l&#8217;analisi vocale e l&#8217;intelligenza artificiale diventano i&hellip;<\/p>\n","category_list":"","author_info":{"name":"Ilaria Trifiletti","url":"https:\/\/www.voice-first.it\/index.php\/author\/itrifiletti\/"},"comments_num":"0 comments","_links":{"self":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5040"}],"collection":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":9,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5040\/revisions"}],"predecessor-version":[{"id":5573,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/event\/5040\/revisions\/5573"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media\/5054"}],"wp:attachment":[{"href":"https:\/\/www.voice-first.it\/index.php\/wp-json\/wp\/v2\/media?parent=5040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}