Paper Tecnico Scientifici

An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being

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Topic Modeling for Automatic Analysis of Natural Language - A Case Study in an Italian Customer Support Center

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A Comparison of Different Topic Modeling Methods through a Real Case Study of Italian Customer Care

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VOICE-FIRST Supporting Human Assistants with Real-time Voice Understanding

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Assisting the Assistant a Cobot for Voice Customer Support

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Review of the impact of integrating topic modeling and sentiment analysis with text analysis in the context of contact center agent-user conversations and the benefits to enterprises

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