The Teleperformance event, organized and coordinated by Alessandro Ladiana Teleperformance Italy Internal Communication Manager, welcomed Nunzia Carbonara, Professor of Strategy and Business Organization at the Polytechnic of Bari; Vincenzo Giliberti, Digital Transformation Leader of TP Italia, and Gianluca Bilancioni Human Resources Director of TP Italia. The topic of smart working, was developed according to the various experiences and activities of the actors involved. Highlighting how in the pre-Covid era the practice of agile work was little more than “experimental” and it was pointed out that it was necessary to have a sort of booster for this solution and the covid-19 pandemic played precisely this role.