On Friday 29 April at the Polytechnic of Bari, Teleperformance Italy Group illustrated to the numerous and attentive students of the “E-business models and Business intelligence” course held by Prof. Ing. Umberto Panniello, the Research and Experimental Development of the Project VO.I.C.E. First, recently awarded with the SMAU 2022 Innovation Award. Especially concerning innovative prototypes of Speech Analysis, Web Monitoring, TP Tagger, and Virtual Agent that is designing and developing in synergy with universities, innovative Apulian and national spin-offs and start-ups with a true Open Innovation optic.Â
Vincenzo Giliberti – Digital Transformation Leader – Mattia Mellone and Domenico Zurlo spoke in the university classrooms and the other colleagues Vincenzo Lanzolla, Francesco Grassi and Mario Corrado, all members of the T.A.P. – TP Italy Technology Analytics & Process of Excellence. In addition to showing and explaining the use and business benefits of the Project’s Artificial Intelligence algorithms, TP’s Digital specialists have highlighted how these solutions, besides bringing added value to customers, increase employee satisfaction, reducing manual and repetitive work of collaborators and allowing you to focus on skills such as communication skills, empathy, and emotional intelligence.