As part of VO.I.C.E. First, Teleperformance organized the first event entitled “Artificial Intelligence and Predictive Analysis”. After a brief disclosure of the Project specifications and the expected results to improve Customer Experience, Lorenzo Luce Datafalls CEO emphasized the ability of the BigProfiles platform to predict the probability of purchase of each contact within a TLM campaign. or teleselling.
The speakers of the third part of this webinar were Maria Concetta Doria Business Unit Director at Teleperformance and Simone Reto Head of Telemarketing of Banca Monte Dei Paschi di Siena. They explained, Through a case study of one of the Taranto site clients, how the application of effective predictive algorithms optimizes the targeting process.