27 October 2021 at 10.00 “Key driver in teleselling and Customer Care? Speech analysis”

Wednesday, 27 october, 10.00

What would happen if we analyzed the “tone” of the interactions and the sentiment of individual customers?

Speech Analysis is a solution that helps companies to better understand customer satisfaction, reasons for churn, service problems, and to monitor agent performance and campaign effectiveness. It is a tool that helps improve the customer experience and increase the propensity to buy.

Your Contact Center can seize this opportunity.

Join our panel of experts in this Roundtable Webcast and find out what can be achieved when speech analytics and AI become the drivers of the customer experience.

Key driver in teleselling and Customer Care? Speech analysis

27 October 10:00 AM – 11:00 AM CET 

Agenda:

◎ Speech Analysis as a key driver in the customer experience of excellence

◎ Hear 100% of your customer interactions

◎ Use case: Automatic Script Adherence, in teleselling and customer care applications

Moderator: GianLuca Gallo (BD Manager, Teleperformance Italia)

10.00                           Work start

Interventions

                                     Vincenzo Giliberti (Digital Trasformation Leader Teleperformance Italia)

                                     Ricardo Uribe (Data Scientist)

                                     Salvatore D’Allura (Speech Analytics Expert)

                                     Mattia Mellone (RPA & Python  Developer & Data Analys)

To participate, register at the following link: Webinar