Several members of the In&Out T.A.P. Team recently participated in a course on e-business and business intelligence technologies hosted by the prestigious Polytechnic of Bari. During this event, Teleperformance stood out as one of the global leaders in customer experience service outsourcing, leveraging cutting-edge artificial intelligence and robotic process automation technologies to elevate service efficiency and quality for our valued customers.
At Teleperformance, we are deeply committed to fostering sustainability and corporate social responsibility. We have implemented various policies to minimize the environmental footprint of our operations, promote diversity and inclusion within our workforce, and encourage sustainable mobility among our employees.
In particular, the discussion shed light on In&Out’s transformative VO.I.C.E. First project, ingeniously utilizing artificial intelligence technologies to efficiently address and resolve customer inquiries. Key objectives include enhancing operational efficiency and delivering immediate, accurate solutions to customer needs. To achieve these goals, the integration of Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) solutions has been pivotal. These advancements have significantly streamlined our operations, reducing response times to customer queries, and elevating the precision of our responses. These implementations have further extended into the realm of Discourse analysis, refining our approach and ensuring we continue to deliver exceptional service.