On June 15 and 16 in Trento, discussions on “AI and Intelligent Innovation” emphasized the crucial role of Artificial Intelligence (AI) in the digital transformation of industries and in the managerial and organizational fields. Among the speakers was Eng. Giliberti, the Digital Transformation Leader of Teleperformance Italia and Project Manager of the VO.I.C.E. First Project. He illustrated how AI is successfully applied in the VO.I.C.E. First Project, enabling automatic speech transcription, semantic information identification, emotion detection, and understanding user intentions. Eng. Giliberti also highlighted how AI significantly contributed to conversational virtual agents, functioning not merely as Chatbots or Virtual Assistants but allowing them to comprehend users’ natural language, answer questions, provide assistance, and enhance responses by learning from past interactions.
