• 2024
    14th January

    An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being

    12:00 am
    Location: Journal «Algorithms di MDPI»

    READ MORE

  • 2022
    13th June

    Topic Modeling for Automatic Analysis of Natural Language - A Case Study in an Italian Customer Support Center

    12:00 am
    Location: Journal «Algorithms di MDPI»

    READ MORE

  • 2023
    8th February

    A Comparison of Different Topic Modeling Methods through a Real Case Study of Italian Customer Care

    12:00 am
    Location: Journal «Algorithms di MDPI»

    READ MORE

  • 2023
    21st June

    VOICE-FIRST Supporting Human Assistants with Real-time Voice Understanding

    12:00 am
    Location: Convegno internazionale di studi IEEE

    <a href="https://www.voice-first.it/wp-content/uploads/2023/09/VOICE-FIRST-Supporting-Human-Assistants-with-Real-time-Voice-Understanding.pdf" target="_blank" rel="noopener">READ MORE</a>

  • 2023
    30th June

    Assisting the Assistant a Cobot for Voice Customer Support

    12:00 am
    Location: 2nd International Conference of Hybrid Human-Artificial Intelligence

    <a href="https://www.voice-first.it/wp-content/uploads/2023/09/Assisting-the-Assistant-a-Cobot-for-Voice-Customer-Support.pdf" target="_blank" rel="noopener">READ MORE</a>

  • 2025
    28th August

    Review of the impact of integrating topic modeling and sentiment analysis with text analysis in the context of contact center agent-user conversations and the benefits to enterprises

    12:00 am
    Location: Journal of Product Innovation Management (Wiley)

    LEGGI