16 June 2021 at 10:00 – “Artificial Intelligence and Predictive Analysis”

Wednesday, 16 giugno, 10.00

The Customer Experience of excellence evolves every day in a Digital, Interactive and Omnichannel sense, and in this direction Teleperformance is implementing with the VO.I.C.E. First the T.A.P. ™, a fusion of our capabilities in the field of innovative technologies, analytics solutions and process excellence, to truly support companies in digital transformation as an enabling factor for change.

The series of Webinars presents, also through the illustration of real case studies and the involvement of innovative startups, technological solutions from RPA Robot Process Automation to Conversational Virtual Agents and diagnostic and predictive Analytics solutions, using Artificial Intelligence algorithms and Social Brand Monitoring, aimed at increasing Efficiency in Customer Care and sales and at the same time Customer Satisfaction.

Artificial Intelligence and Predictive Analysis

16 June 10:00 AM

Agenda:

                ◎ The Digital Transformation Project for the VO.I.C.E. First

                ◎ Artificial Intelligence and Predictive Analysis in Contact Centers

                ◎ Predictive Teleperformance Analysis for Telemarketing of Monte dei Paschi di Siena

Moderator: GianLuca Gallo (BD Manager, Teleperformance Italia)

10.00                           Work Start

Interventi 

                                     Vincenzo Giliberti (Digital Trasformation Leader Teleperformance Italia)

                                     Lorenzo Luce (Founder & CEO Datafalls)

                                     Maria Concetta Doria (Business Unit Director Teleperformance Italia)

                                     Simone Reto (Head of Telemarketing Banca Monte dei Paschi di Siena)

To participate, register at the following link: Webinar